December 17, 2008

NEW! DispatchSeries Version 5.7 Available

Prophesy Log Auditing Software Fully Compliant with New HOS Regulations

A Closer Look: Accellos One Warehouse

Prophesy Releases 2009 Road Network Update

Prophesy Tech Support Introduces New eSupport Tool

Ask the Tech Team

All eZines and Press Releases

NEW! DispatchSeries Version 5.7 Available

The best-selling dispatch software solution on the market has just gotten even better. As a result of your valuable feedback, Prophesy DispatchSeries has been updated with loads of new features and is now available to our users. Let's take a look at some of our top picks!

Commissions Module

You can now assign one or more dispatchers or salespeople to customers, and automatically calculate and report on commissions due. Users can set up commission schedules that can pay based on the gross revenue, gross margin, or a fixed amount per load. You also have full control over what types of revenue items are commissionable.

Broker/Agent Security

This new security feature allows system administrators to assign customers to specific Dispatchers/Agents (or groups of Dispatchers/Agents), and set the system so that only those users can see their load activity. Since users are typically paid via 1099 based on the activity they book, this security feature prevents individual agents from seeing what other booking activity and associated customer/revenue data is present in Dispatch for the brokerage as a whole.

Search Enhancements

New functions have been added to the existing radial search to allow the definition of origin and destination areas that a carrier prefers to run in and what they charge for running in those lanes. The new "Best Fit" search allows users to match carriers to loads in lanes in which they have run historically, or in which they have been set up to run. Loads can also be tendered to one or more carriers via email. Furthermore, the Best Fit option can be used to quickly determine if you have a driver available to carry a load you are being offered.

Brokerage Load Data Flow

Brokerage companies now have the ability to book a load in one company (typically the brokerage), and assign it to another company (usually the trucking company). The system will then be able to tender the load by copying it to the trucking company and making all necessary accounting transactions such that the payable from the brokerage shows up as revenue within the trucking company. Each set of transactions can then be posted to QuickBooks^® or other accounting systems independently. This enhancement will mean a major increase in data entry efficiency by eliminating the need to manually reenter this information in another of your companies' database.

We are pleased to present these new offerings to our valued users. We thank you for your continued feedback, as your experience with the software helps us to continually adapt the Prophesy product line to meet your collective needs. To learn more about these enhancements or Prophesy DispatchSeries software as a whole, email usernews@mile.com or call (800) 776-6706 today!

Prophesy Log Auditing Software Fully Compliant with New HOS Regulations

Plus, a 25% Discount on LogPlus is Available through December 31, 2008!

Following a recent press release issued by the Federal Motor Carrier Safety Administration (FMCSA) announcing a final rule governing Hours of Service regulations for commercial motor vehicle drivers, Prophesy is pleased to announce that our industry-leading driver log auditing software, LogPlus, remains fully equipped to handle the current HOS regulations.

This announcement is intended to address the concerns of many trucking companies that have so far avoided the purchase of log audit software in anticipation of regulation changes, believing broad changes to the rules may render their software obsolete. With the FMCSA's newly published "Final Rule", Prophesy is confident in the ability of LogPlus to handle each of its requirements today and in the future.

"We take great pride in keeping our compliance software solutions such as LogPlus, up to date with all current commercial vehicle driver regulations," said Bill Ashburn, Prophesy/Accellos Vice President. "Our users rely on us to uphold that level of accuracy. As an incentive to trucking companies that desire the many benefits of log auditing software but have delayed their purchasing decision amid concerns of potential rule changes, we are offering a 25% discount on all new LogPlus purchases until the end of December 2008."

Prophesy LogPlus is designed to help trucking companies check for and record all driver log violations, including speeding violations, exceeding available hours, mileage discrepancies, log falsification, cumulative violations, and other trucking company rules and DOT regulations. LogPlus users can also track driver toll and fuel receipts, check reported miles against a comprehensive mileage & routing database for related violations, and print several reports as well as compliance letters for drivers. The software is fully compliant with the current DOT Hours of Service rules, including Safety and Regulatory Compliance 49 CFR Part 395.

For more information on Prophesy LogPlus, the industry-preferred commercial driver log auditing software, please call 800.776.6706 or email usernews@mile.com.

A Closer Look: Accellos One Warehouse

In the November issue of "User News & Reviews" our team announced that we are now able to offer several new solutions as part of the Accellos family. This month we will take a more in-depth look at Accellos One Warehouse, a comprehensive Warehouse Management System designed to help companies automate their warehousing operations, improve efficiency, and much more.

Combining radio frequency and barcode technology with a robust, three-tiered, Internet-based architecture, Accellos One Warehouse delivers a powerful, scalable and flexible real-time warehouse management system that helps you boost productivity, reduce costs, shorten order fulfillment times and increase customer satisfaction.

Accellos One Warehouse integrates seamlessly with many popular accounting/order-entry packages and shipping systems to provide the warehousing link in a total supply chain solution. Accellos offers a feature-rich solution to automate, streamline and verify all your in-warehouse processes. From the receiving dock to the shipping dock, Accellos tracks every movement of stock into, out of, and within the warehouse.

Look for efficiencies throughout your processes. Need to receive full containers? Expanding your operation to multiple warehouses? Gain full multi-warehouse visibility with Accellos. Establish event monitors on key processes that enable Accellos One Warehouse to alert you to any issues that may need your attention. Integrate with the leading suppliers of warehouse automation equipment, such as Pick Lights, Conveyors, and Vertical and Horizontal Carousels. Leverage your network of trading partners with EDI integration and an available customer portal. All managed by a web-centric wave planning console.

Accellos One Warehouse acts as the hub of your supply chain solution, integrating accounting/order and shipping software systems, electronic data interchange (EDI) systems, Crystal Reports software, radio frequency and barcode hardware, and warehouse automation equipment.

Accellos One Warehouse consists of three editions designed to meet the demanding needs of customers from small to large:

• Collect Edition is aimed at the company looking to extend their paper processes to the wireless world.
• Manage Edition is built for the organization that wants to start small, but has plans to expand their warehouse processes over time.
• Fulfill Edition is designed for the more sophisticated user that needs more control, automation and flexibility in their warehouse.

Modules

The Accellos One Warehouse modular structure allows customers to pick and choose the features that their unique operation requires. These product levels (Collect, Manage, & Fulfill) offer a value-based selection of module groupings:

For more information on Accellos One Warehouse, please visit http://www.accellos.com/warehouse.

For more information on the full suite of Accellos and Prophesy solutions, call 800.776.6706 or email usernews@mile.com.

Prophesy Releases 2009 Road Network Update

Update Further Strengthens Existing Products from Mileage to DispatchSeries Software

Prophesy has completed the Winter 2009 update of its North American Road Network Database. This major update reflects the latest changes in the National transportation infrastructure, including updates to routing points, zip codes, highway exit numbers, and commercially restricted routes. We have also increased and updated fuel stop listings for use with our fuel optimization software, FuelLogic, including amenities, contact information, ownership status, and more.

"The Prophesy North American Road Network Database is exclusively licensed to users of Prophesy MileageSeries software and is regularly updated to reflect the latest changes on our nation's roads," said Prophesy/Accellos Vice President Bill Ashburn. "With 12,000 trucking companies depending on us every day to get them from point A to point B and everywhere between, it is critical that our software is always current and reliable. We take great pride in providing this certainty to our active users."

About Prophesy Mileage & Routing

Prophesy Mileage & Routing is a comprehensive commercial truck routing system that will accurately calculate both industry standard rating (ISR) and practical miles and map routes to over 1,000,000 points throughout North America. The software considers commercial vehicle restrictions including height restrictions, low weight bridges, low underpasses, and seasonal road closures, and can avoid toll roads to create safe truck routes for commercial vehicles.

Mileage & Routing also automates complex tasks such as looking up mileage and quoting rates over the phone, route optimization of multiple-stop trips, estimating driving times and miles, finding the shortest possible driving distance, and routing to and from cities, intersections, truck stops, and zip codes. The interface provides a detailed, full-color map for plotting calculated routes.

The software can be integrated with Prophesy's dispatch and accounting, fuel tax reporting, log auditing, and fuel purchase optimization applications, as well as other popular dispatching systems. Commercial mileage summaries by state are a valuable tool for use in fuel tax reporting.

For more information on Prophesy Mileage & Routing, please visit:

http://www.mile.com/trucking-software/Mileage/Mileage.aspx

About Prophesy FuelLogic

FuelLogic, Prophesy's trucking industry-preferred fuel purchase optimization software, reduces diesel fuel costs using powerful fuel optimization technology and current diesel price information in conjunction with existing fuel cards, fuel purchase networks, and negotiated fuel discounts. FuelLogic finds the best truck stop fuel prices along each route, typically providing fuel savings of 7 to 10 cents per gallon and reducing out-of-route miles by 25%. This can mean a savings of up to $8000 per truck, per year.

Working in conjunction with TChek Systems, Inc., FuelLogic accesses a network of every truck stop in North America in real time to find the best fuel prices available. FuelLogic also interfaces to truck tracking and mobile communications systems including Qualcomm, HighwayMaster, and PeopleNet.

FuelLogic is priced at a fraction of the cost of the competition and is able to generate significant diesel fuel savings for any trucking company, brokerage, or private fleet that buys a significant portion of its fuel over the road, simply by finding the best fuel stops on their route.

For more information on Prophesy FuelLogic, please visit:

http://www.mile.com/trucking-software/fuel-optimization/fuel-optimization.aspx

To learn more about how Prophesy Mileage & Routing and FuelLogic can help lower transportation costs by finding the best routes and fuel stops for your fleet, call 800.776.6706 or email usernews@mile.com.

Prophesy Tech Support Introduces New eSupport Tool

As always, our goal is to provide our users with top quality technical support services. To help meet the needs of our growing family of customers, Prophesy Technical Support has implemented the eSupport ticket tracking system. This new tool provides improved response times, maintains a trackable support history for your company, reduces the overall length of time needed to address questions and issues, and best of all, keeps you fully informed throughout.

When sending an email to Support, you will now receive an immediate reply to notify you that your request was received. This email includes your Support Ticket ID number, which is a reference number that will be attached to your request so that you and our technical support personnel can track its progress until completion. Also included is a link to the Prophesy FAQ (Frequently Asked Questions) page, an online knowledge base that you can browse to see if your question or issue already has a documented solution. Additional contact information and business hours are also included in this email for quick reference.

You will also receive a Ticket ID number when you contact Support by phone. This number works in the same way as it does in email, giving you and any involved support representatives a reference to look up and track the progress of your question or issue.

Some tips to ensure the best possible service:

• It is important to leave the subject line intact in any emails that contain your Ticket ID number. This will ensure that all emails sent between you and your assigned representative(s) are grouped together properly and remain trackable.
• Add the address support@mile.com to your list of permitted addresses in your email application or website, as well as in any SPAM blocking software you use. This will ensure that all emails from support personnel arrive in your inbox.
• When calling Support, be sure to give us a valid and active email address that is able to receive incoming email. This is your "account" under which we collect a history of all issues, and therefore it is important that it is valid so that we can properly track your issues and contact you when necessary.

For more information on Prophesy Support's new eSupport tracking system, call 800.776.6706 or email usernews@mile.com.

Ask the Tech Team

In this issue we will cover all of the ways you can get help from Prophesy, from useful built-in software features to methods for contacting us for technical, training, purchasing, and implementation assistance. Here's how!

Tip of the Day - By default, the Tip of the Day is displayed every time you enter most Prophesy programs. If this has been turned off and you would like to turn it back on, open the Preferences window (F2 on your keyboard), click on the System Defaults tab, and check the box labeled "Offer help on startup".

Right-Click Menu - When in doubt, right-click! In nearly every screen in every Prophesy application, you have the ability to right-click to see a list of actions that you can perform within that window. This can help you quickly and easily find that elusive feature you've been looking for. Most right-click options can also be found in the menus at the top of the screen. Feel free to explore!

Built-In Help File - One of the quickest ways to find answers to your questions is to access the electronic product manual right from within the program you are using. Simply press F1 on your keyboard or click Help > Index (or Help > Help Index) and the Help window will appear. From here you can browse through the help topics in the Contents tree, or click the Search tab and type in the keyword(s) you want to search for. This online manual contains all of the same information as your printed manual and is conveniently available right on your screen.

Online Support Services - The Prophesy website features a Support Services area where you can view the FAQ (Frequently Asked Questions) for all of our products, get important downloads, give us feedback, and more. The Prophesy Online Support Services page is located at http://www.mile.com/customer-support.

Phone or Email Contact - Several methods are available for contacting us depending on your needs. For technical support, call 800.776.6706 or email support@mile.com. (For more information on our new eSupport tool, see the article "Prophesy Tech Support Introduces New eSupport Tool" earlier in this issue.) For assistance with implementation or training, or for information on purchasing additional Prophesy products, contact your account representative by phone or email. (This contact information is included in the folder shipped with your products.)

LivePerson Chat - You can use our one-on-one live chat tool to contact the first available account representative for product purchase information. Chat is available Monday - Friday, 9:00 am - 5:30 pm, Eastern, and can be accessed by visiting www.mile.com and clicking the "Chat live with an online expert" link at the top of the page. (Please Note: Technical support is not currently available via live chat.)

Ask a question! If you have a question for the Prophesy Tech Team, email it to usernews@mile.com and you could see it answered in a future issue of the Prophesy eZine.

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