I'm looking for the latest version of the Product Documentation.

The current TaxTally Fuel Tax User Manual. (1.31 MB)

1. After updating the program, it tells me that Prophesy is currently being updated by another user.

When a version update or install is loaded, it creates the file Lockuser.txt in the .Prophesy\TaxTally\Data folder. This file disallows users from logging into the program while the update is being performed and was possibly not removed due to the install or database update ending prematurely. If the Lockuser.txt is present, it can be renamed to Lockuser(date).txt to allow access to the program. Prophesy Support MUST still be contacted to ensure there are no other problems.

2. What is the purpose of the Validate Transactions utility, and how do I use it?

The validation utility in TaxTally is a useful tool to correct reports in the event that your data becomes disordered. Especially if you have opened previously saved trips and modified data in any way, validation may be necessary. To run the utility:

1. Make a backup of your TaxTally database.

2. Open TaxTally and click Utility > Validate Transactions in the menu.

3. Click the Validate button, and you will see activity in the status bar in the lower left of the screen. A message will appear when the process is complete.

4. Click OK and run your report to see the changes.

3. I have updated my tax rates, but the rates version number has not updated.

The program has likely updated the rates using the wrong "taxrates.txt" file. To fix this: click Utility > Update Tax Rates in the TaxTally menu. Note the bold black type above the file list at the left. If the ending folder name says "Disp", then click once on the two periods in brackets ([..]) in the list. Then click the TaxTally folder once ([TaxTally]). Finally, click the Install button in the lower right of the window, and proceed with the update normally.

4. How do I replace or delete the Prophesy logo that appears on reports?

Detail: The Prophesy Logo appears on all TaxTally reports by default, but it can be bypassed by creating a picture to replace it.

Solution: Create a 288 x 58 pixel bitmap in MS Paint and save it as "taxlogo.bmp" in the TaxTally folder.  You can put your own logo into the bitmap, or, if you do not want a logo, simply leave it blank.

5. When I click the Run button in the Credit/Penalty Amounts screen, I get an error saying "Unable to generate PDF reports."

This means that communication between TaxTally and Acrobat has not been established. Try reinstalling Acrobat and running the report again. Acrobat version 5 is included on the Prophesy installation CD in the "Redist" folder. For the latest Acrobat version, go to http://www.adobe.com.

6. When I try to run a report, I receive a message saying that fuel types are missing from some transactions.

IMPORTANT:

Do not use the following procedure if you have ever modified truck weights or fuel types in entered transactions. This process will reset all transactions to the default weight and fuel type for the assigned vehicle.

1. Make a backup of your TaxTally database.

2. Open TaxTally and click Utility > Validate Transactions in the menu.

3. Check the box labeled Reset weight/axle data, then click the Validate button, and you will see activity in the status bar in the lower left of the screen. A message will appear when the process is complete.

4. Click OK and run your report. The error message will no longer appear.

7. Exporting TaxTally Agency Data

1. Install TaxTally agency from one of the new workstations to the new network location.

2. Export the HKEY_LOCAL_USERS\Software\ODBC\ODBC.INI and HKEY_LOCAL_MACHINE\Software\Prophesy Transportation Software, Inc.\Prophesy TaxTally\Clients registry keys as "ODBCReg.txt" and "ClientRg.txt". Have the user send them to us.

3. Clear out any ODBC Data Sources that are not TaxTally Clients from the ODBCReg.txt.

4. Search and replace the old drive and directory with the new desired location in the two text files. Merge them together by pasting the contents of one file with the exception of the first line (REGEDIT4) to the second. Send the resulting file 'NewReg.txt' back to the user.

5. Copy the client data folders (all folders under TaxTally except \Data, \Supp, and \Backup) to the new location on the network. At this point make sure that no further data entry is being performed locally on the original workstation.

6. Have the user import the registry entries from the merged NewReg.txt by renaming the file clients.reg and double clicking the file. Regedit should confirm that the file was imported successfully.

7. Run the application from the new workstation and confirm that you have access to all the clients.

8. Run the workstation setups and registry import for all remaining workstation, saving the original machine that had the program running locally for last.

8. When I try to open TaxTally I get the message “TaxTally is already running”.

1. Open Task Manager (press CTRL+ALT+DEL on your keyboard, and then click Task Manager).

2. Click the Processes tab.

3. Locate "protax.exe" in the list, then right-click on it and select End Process.

4. Click Yes to confirm.