1. The program doesn't respond when I try to open the Print and Post Freight Bills screen.

Make sure that all windows within Dispatch are closed. Click on the Utility Menu and select Clear User Views. Put a check in the Freight Billing check box, then click Reset. Click OK and try reopening the Print/Post Freight Bills screen.

2. When I try to get into the Print/Post Freight Bills screen, I get a message that someone else is posting.

If another user is not in the Print/Post Freight Bills screen, make sure that all windows within Dispatch are closed and click Utility > Clear Posting Flags. Click Yes on the message that appears and try opening the Print/Post Freight Bills screen again.

3. When I try to open a module in Accounting (Prophesy Accounting only), I get a message that a copy of this module is already loaded on my desktop.

From the main screen in Prophesy Accounting, click File > Clear All Locks. Enter your password (if one has been set up) and click Verify. This should allow you to open the module as needed.