1. How do I create and modify violation and compliance letters?

In the menu, click Maintain > Driver Letters. Here you may either modify an existing letter, or create your own. To modify an existing letter, scroll through the available letters, make any necessary changes, and click the Save button. To create a letter, click the Add Record button, fill in all appropriate information, and click the Save button. Next, click Reports > Violation Letters. Select a date range between which you would like to track violations or compliance, then choose the letter you wish to print, and finally, select one or more drivers to which to send the letter. Click the Run button, and the letters will appear on the screen.

2. When starting LogPlus, I receive a message that prologp.exe has caused an invalid page fault in module msjet40.dll.

This can occur if the database was not properly converted to Microsoft Access 97 format when you updated LogPlus to version 6.4.  To convert the database manually using the Access 97 runtime environment (included with the Prophesy software), click Start > Run, and type:

"C:\Program Files\Access 97 Runtime\msaccess.exe" /convert "[database]"

where [database] is the full location and name of the database you want to convert.  Be sure to enclose all filenames in quotes (""), but do not enclose the /convert option in quotes.  When you click OK, the conversion is performed, and LogPlus should now open.

3. The audit utility is not picking up 34-hour resets, or cumulative violations are appearing where they should not.

In rare cases, it may be necessary to repeat the audit process. Run the audit utility again, and if that does not work, check to make sure all logs have been entered exactly as they appear on the written logs, and manually check the number of duty hours within the applicable 7- or 8-day period.

4. The wrong driver name is displayed on some logs in the Log Browser.

Open one of the logs, and the driver name may correct itself immediately. If so, make sure that this is indeed the correct log for this driver, and click the Save button. Repeat the process for each affected log.

5. Where can I find more information on the new Hours of Service rules?

The FMCSA website features articles, guides, and frequently asked questions regarding the new Hours of Service rules.  Go to the main FMCSA page, http://www.fmcsa.dot.gov, click the "Rules & Regulations" tab, and click the link entitled "Hours of Service (HOS)".  The direct address of the HOS page is: