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User FAQs for Prophesy DriverTrax
 
1. 7854-1 ERROR

 

1. 7854-1 ERROR

Reason:

The Program executable is unable to locate the wchk32x.dll file in the program directory. This can happen when the network drive is not accessible. For example, if Prophesy is installed on the P: drive, but the P: drive is not connected or has been inactive for an extended period of time?

Solution:

Try reconnecting to the network drive that Prophesy resides on. Open up my computer, then locate the network drive Prophesy is installed on, and double click it. If the drive opens and you can see the contents, try re-opening the Prophesy program. If you are unable to connect to the network drive, try rebooting the workstation. If you are still unable to connect to the network drive, you should contact your in-house or local technician to resolve the issue.


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