1. How do I adjust Multiple Rate Schedules?

Adjusting rates across the board or for select rates with-in a rate schedule right-click and select Adjust Rates

Example: changing a fuel surcharge

1) Select the rates you want to adjust

2) Select Adjust User Variable Charges

3) In Method select Set to Entered amount

4) In Charge 1 Adjustment enter the amount you want to change it to what you want

5) Select the Adjust Button

Always double check for correction

2. How do I determine which version of Prophesy I am currently running?  

Preferences -> Company Info Tab, Program Version field. OR, Help -> About...

3. When I try to run a report, I get a message that someone else is printing a similar report?

If another user is not running reports, make sure that all windows within Dispatch are

closed and click Utility > Clear Reporting Flags. Click "Yes" on the message that appears

and try running the report again.

4. Prophesy Dispatch is Currently Being Updated By another user. 

  Go to the Program Files > Prophesy > Disp folder

Delete the Lockuser.txt

5. Resetting License Locks/User Logins?

  To clear the license locks for the Prophesy Dispatch program.

Users may get a message telling them, "All the license seats are currently in use". This

can easily be cleared up.

1. Have everyone exit the Prophesy Dispatch program.

2. Then have the Prophesy Supervisor, choose the ADMIN TOOLS buton from the

Prophesy Dispatch login screen.

3. Select RESET LOGINS and type in the supervisor's id and password.

4. Click on CONTINUE.

5. A message will display. Select YES. Another message will apear, "User Logins are reset." At this point,

the license locks are now cleared and the users can log back in

6. The dispatch board isn't displaying information properly, or possibly just getting

sporadic??

1. Close out of the dispatch board completely

2. Click on the File>Dispatch Board Options menu.

3. Select the RESET button on the upper left portion of the screen.

4. A Yes or No option will display. Select YES.

5. The Resetting Views screen will appear.

6. At this point, you want to select the view that is giving you the problem.

Note: The user can opt to select the option for All Views if they choose to reset all the

views rather than just one particular view.

7. Then select RESET. Click OK.

Note: Resetting the views, puts the view back to its normal state, which means that all

customization of that view will need to be reapplied if necessary.

7. The load-booking screen looks different than what I am used to?

There are 3 different layouts for the Booking screen in Dispatch. To change your layout,

open any load or book a new one, then click on Edit > Toggle Screen Layout. Repeat this

process until you have the layout that you need. You may also set a default booking

screen layout in you preferences under the System Defaults tab.

8. The unloaded origin in the Assignments screen is not what it should be?

 There are several possible reasons for this:

Check the record of the tractor assigned to this load. If the Check-In Date is set in the

future, change it to a date prior to the current load.

Check your Preference settings in the System Default tab under the Resource

Management section to ensure your unloaded origin settings are set appropriately.

If the unloaded origin is still not correct, you may reset it by clicking on the Clear button

in the unloaded origin section and then entering the appropriate city and state, or by

opening the Tractor record and changing the Current Location/Status.

9. I'm looking at a completely different booking screen than that of what I normally use. What happened? How do I get back to the screen I usually use? What is this new booking screen for?

Note: Toggling Different Booking Screens - note: this only discusses the 4.1 and 4.2 screen layouts. there is no mention of the 5.0 screen layout

Solution:

The Prophesy Dispatch Program has two different booking screens. The user has the

option to use whichever booking screen they desire with a click of their mouse. If for

some reason the user selected to use the other booking screen by accident, this will walk

you through on how to toggle to the screen layout that you normally use for booking

loads. It also serves as a reminder that Prophesy Dispatch offers two intuitive booking

screens. Below is the Version 4.1 booking screen. This screen allows users to view

basically everything about the shipment on one total screen.

Prophesy has recently added a second booking screen, known as the "Version 4.2

Booking Screen" here at Prophesy. This screen allows for the user to utilize a more

keyboard entry approach for booking purposes. It also offers the ability to further

customize the view to only show certain portions of the load to make it a faster and easier

process. Below is the Version 4.2 Booking Screen.

The user has the ability to toggle between each booking screen as they desire. This is

done two ways.

1. Open the Booking screen and click on the Toggle Screen Layout selection. This will

toggle the other booking screen accordingly.<

2. Open the Booking screen, right click and choose the option for Toggle Screen Layout

10. Unloaded Origin Tracking?

Unloaded origin tracking is one of the easiest concepts with our program, however often,

users find it difficult to update or follow the unloaded origin tracking.

Here's something that may help you in case you become confused on why the unloaded

origin is being tracked properly. The most important thing to understand is when Prophesy Dispatch assigns an unloaded origin, it is actually pulling the unloaded origin information from the tractor's record, and

not the driver's record. So if for some reason the unloaded origin isn't assigning properly, it can most likely be resolved by verifying the information is correct within the tractor's master record.

Select Maintain>Tractors from the Prophesy Dispatch menu

Within the tractor's master record, in the Current Status section.

Verify the Check in Date is correct, and has the correct year as well. This is normally the

issue when it comes to unloaded origin tracking. This date is sometimes populated by a

completion date of a load. It is possible for dispatchers to enter an invalid date, and not

realize this when building the load, therefore updating the tractor's record with an invalid

date. At this point, if you have determined that the date was inaccurate, you will need to enter

an accurate date and time as needed. You will also need to correct the Zip/St/City field for future unloaded origin tracking. The next load you create that has this tractor assigned to it will pull the unloaded origin that you specified in the Current Status section within the tractor's record. A tractor's Current status does not get updated with dates prior to what the current status shows within the tractor's master record.

For example, if the current status shows a date of 02/02/2006, and you complete a load on the date of 03/05/2004, the tractor's record does not get updated with the destination of that load. This is because the date in the record is later than that of the completion date of the load. The best way to avoid incorrect unloaded origin tracking is to verify that all the tractors have the correct current status information within the tractor's master record, since this is where the unloaded origin is taken from.

11. When I log into My company, it opens the Sample Company Regardless of my selection?

This could be a problem with the user not having the necessary permissions to the

C:Program Files\Common Files\ODBCData Sources directory.

Give the user full permissions to the above directory and re-run the Workset.exe or Userset.exe as needed

12. When I log into the program, I get a message that all license seats are currently in use?

You have reached the maximum number of users allowed in the system. However, if this message is coming up in error, here's what to do. Log every user out of the program, double click on the Prophesy icon, click on the Admin Tools button in the Login screen, enter an admin user name and password, click on Reset User Login, and click Continue. This should clear the logins, and users should be able to log in as needed.

13. When I log into the program, I get a message that I am already logged in?

If you have permissions, you will be able to click Yes to log in. Click Maintain > Users, then click the Reset Logins button. If you do not have permissions log in under a User with the proper permissions and follow the instructions above.

14. Clearing Reporting Locks

Issue:

When trying to run certain reports, the user may encounter a message telling them that another user is running a similar report, and the users are unable to run the reports.

Solution:

Close all the windows within the program.

Click on "Utility>Clear Reporting Flags". The program will prompt you with a yes or no option.

Click on "Yes" to clear the flags.

This message may appear even if no users are currently running reports.

15. Clearing the Posting Locks

Issue:

When trying to open any of the posting screens within the accounting menu of Dispatch, the user may get the following message. "Another user is currently posting. You may not run the posting function now." This message may appear even if no users are currently using the posting screen. If you find yourself looking at this message, here's what to do.

Solution:

Close all the windows within the program.

Click on "Utility>Clear Posting Flags". The program will prompt you with a yes or no option.

Click on "yes" to clear the flags.

16. Clearing User Locks.

Issue:

Occasionally, the program may tell users that they are already logged into the program when attempting to log in. There are two variances of this message. The message below shows the message that a Dispatch supervisor might encounter. A user without supervisor permissions may receive the following warning:

Solution:

1. Have the supervisor log into Dispatch.

2. Click on the Maintain > Users menu.

3. From this screen click the RESET LOGINS button.

4. Click on YES to clear the flags.

Only a user with "Supervisor" privileges can reset the logins in Prophesy Dispatch. Selecting the Reset

Logins button will allow users to log back into the program.

17. Compacting and Repairing the Dispatch Database

Prophesy Dispatch has a built in utility that we provide for users that allows them to compact and repair the

Dispatch database. This utility should be used with caution and care. It is recommended that before you use this utility, that the user or the user's technician back up the databases as necessary before any of the following procedures are done. It is always recommended to back up the software before running any compact or repair functions on any of the Prophesy databases. For more information on this procedure, please call Prophesy technical support at 1-800-776-6707. Once the databases are backed up properly, it's time to compact and repair the Dispatch database.

1) Have every user exit the Prophesy Dispatch program.

2) Have a user with Admin privileges double click on the Prophesy Dispatch icon to launch the login

screen.<

3) Click on the "Admin Tools" button.

4) There should be an option to "Compact and Repair" on the lower left. Select it and

click "continue".

At this point, select "Yes" and follow the prompts that we provide.

I f this does not work you can try running this manually.

Start > Run

"c:\progra~1\access 97 runtime\msaccess.exe" /runtime "[drive]:\[path]" /repair"

"c:\progra~1\access 97 runtime\msaccess.exe" /runtime "[drive]:\[path]" /compact

Example:

"C:\Program Files\Access 97 Runtime\Msaccess.exe" /runtime "C:\Program

Files\Prophesy\Disp\Data\Prodsp.mdb" /compact

"C:\Program Files\Access 97 Runtime\Msaccess.exe" /runtime "C:\Program

Files\Prophesy\Disp\Data\Prodsp.mdb" /repair

18. Dispatch Board Customization

Often, users will find it necessary to customize their dispatch board in ways that they see fit to best accommodate their needs. The dispatch board allows for this on a number of levels. While this FAQ may not show you how to customize each view, it does explain how to get started. When using the Prophesy Dispatch Program, there are many screens that utilize the right click option. The dispatch board has many options on the right click menu that help the user in customizing their board to suit their needs. The Dispatch Board Options screen also allows for customizing. Click on the "File>Dispatch Board Options" menu, and view the options as necessary

19. How to calculate a percent of a percent of a revenue.

25% of 93 % of Revenue

Calculation 93 * 25% = 23.25

Rate Schedule result

20. I need to backup my Prophesy data. Where is the Data? And how do I do this?

A complete Prophesy backup requires all .mdb files residing in, and under the active Prophesy folder be

copied to secure backup media. A technician familiar with your network would best handle this. You may

also find out where your data is by going to Help > About > Info. This will give you the exact location of your data. If you have Multi- Company Dispatch you should do this for each company.

Prophesy TaxTally : [Mapped drive]:\Program Files\Prophesy\TaxTally\Data\*.mdb

Prophesy LogPlus : [Mapped drive]:\Program Files\Prophesy\LogPlus\Data\*.mdb

Prophesy DriverTrax : [Mapped drive]:\Program

Files\Prophesy\DriverTrax\Data\*.mdb

Prophesy FleetTrax : [Mapped drive]:\Program Files\Prophesy\Fleet32\Data\*.mdb

Prophesy Dispatch : [Mapped drive]:\Program Files\Prophesy\Disp\Data\*.mdb

* If you are using Prophesy Accounting or QuickBooks, you must back up the .mdb files

in the Disp\Acc folder, or the file "ProQB.mdb" in the Disp\Data folder, respectively.

* If you are using a multi-company version of Prophesy Dispatch, each company will use

its own set of databases (located by default at [Mapped drive]:\ProgramFiles\Prophesy\Disp\[Company Name]).

All of these databases must be backed up prior to updating the program. Also, if you have numerous companies, it may be convenient (though not necessary) to back up the file "prodsys.mdb" (located in the Disp folder), which contains a list of your companies and their database locations. If the Prophesy software is to be moved to a new location upon restoring the data, the MasterCompanies table of "prodsys.mdb" must be updated with the new locations. Please contact Prophesy Technical

Support with any questions regarding this matter.

21. Inserting the Company Logo?

Prophesy Dispatch allows users to use their own custom logo on reports, and freight bills. To utilize this feature, the user must follow the logo Specs. To do this you will need the following information.

1) They need to resize their logo to match the parameters set by Prophesy.

You can choose to set the size by the following two options:

Pixel size should be 288L x 56H

2) The file format for the logo needs to be type Bitmap.

3) The name of the logo file needs to be "Logo.bmp".

This file, Logo.bmp, needs to be placed in the working Disp directory.

This Disp directory is located, by default in the Program FilesProphesyDisp directory.

By default, there is already a file called Logo.bmp in the Disp directory.

When copying your file into this directory, just overwrite the file with your Logo.bmp.

Once your Logo.bmp file is in the Disp directory as necessary, the reports and freight

bills should utilize this file and show on the

printout.

NOTE: For Multi-Company Dispatch, folow the steps above. However, if dfferent logls are used for different companies, you must copy the corresponding logo into the company folder located in the Disp directory. These folders are the ID\\'s that you created when you first added the company via Prophesy Dispatch.